General terms and conditions for on-line booking.
These terms and conditions settle the procedure of travel services (hereinafter referred to as
Services) sale via the Internet.
The services vendor is the Company «Sputnic- sport & business travel» LLC (SSBT) — the legal
company set up according to the Russian legislation, registered in the Russian
federal Registry, number PTO 012892, having the guarantee of Insurance in Open Joint Stock
"Investstrakh", Contract Seria 21 ¹ CC-43/17 îò 15.05.2017.
The Customer: an individual person — an Internet user.
1. Booking
1.1 BOOKING AND PAYMENT
The Customer use the reservation system forms an order for Services and forwards it to the
Company. Each Order has its unique identification number, which is shown on the
booking form.
In exceptional cases (when hotel booking is requested) SSBT reserves the right to change the
previously confirmed hotel to a similar or a higher standard with no extra
charge. SSBT informs the Customer of such change immediately.
1.2 Payments:
The Customer pays to the
Company the full price of services according to the price shown on the screen at
the time of booking. Orders, which haven’t been paid or have been paid not in
full, will not be processed by the Company.
All payments are made by
credit cards via the Internet . Visa and Master Card are accepted.
Security of payments is ensured by the SSL protocol for confidential data
transmission from the client to the server for further processing. Subsequently
data is transmitted via the highly secure banking networks. The received
confidential customer’s data (card details, registration info etc.) are
collected and processed at the processing centre PayOnline, and not on
«Sputnic-sport & business travel» web-site. Thus, SSBT can’t obtain personal and
banking data of the customer. All prices are given in rubles, and include VAT
(18%). For some Services VAT is added to the price separately, due to the
providers being non VAT payers. All total amounts include VAT (according to the
Russian legislation).
Hotel reserves the right
to charge registration fee if applicable and deposit for extra services upon
check in. Fees are set by the hotels independently. All extra services are paid
directly to the hotel.
2. CONFIRMATION
Within 24 hours (with the exception of holidays and days off fixed by the Russian legislation) from the moment the order was received and paid for, the Company forwards to the Customer a confirmation or a refusal concerning Services rendering. In case the confirmation is received the Company guarantees that the Services will be rendered to the Customer. In case of refusal, The Company offers an alternative Service to the Customer if such substitution does not satisfy the Customer, the payment is refunded to the Customer with deduction of 2.5% of the total amount for the bank services.
3. CHANGES AND CANCELLATIONS
The Customer using the reservation system may change or cancel his order. The Customer singly
performs all the operations with his order created in the reservation system.
The Company’s staff doesn’t accept and process any requests, changes or
cancellations made by telephone, fax, e-mail or in any other way except through
the on-line reservation system.
3.1 Cancellations
In case of cancellation by The Client less than 5 days before arrival, the Customer pays
penalty to the Company in the amount stated for each Service in the terms and
conditions.
3.2 Changes
Any changes in the order are considered as the cancellation of the order and creation of a new
one with paying appropriate penalty to the Company, if applicable.
In cases when the Customer stops using the ordered Services before the appointed time he
should send a written request to the Company. In this case the Company may
return to the Customer the amount of money, but not more than the full price of
Services for unused days from the day coming after the moment service was
terminated. Such refund can only be made if it is confirmed by the Service
provider.
4. COMPLAINTS
In case the Customer has any complaints while using the Services he should state his
complaint in written form, attach relevant documents, leave a copy of the
complaint with the Service provider and forward another copy, signed by the
Provider, to the Company. Within 30 days the Company will either indemnify the
Customer for losses or give a reasoned refusal. In any case the amount of losses
subject to compensation by the Company can’t exceed 100% full price of the
Services that were purchased but not used by the Customer.
The Customer should apply with the claim within 20 days after the end of services.
In exceptional cases the Company can change the hotel for another one in the same city and of
the same class or higher without changing the previously confirmed accommodation
price.
5. REFUNDS
In case of refund it will be done in the same way and in the same form as the payment was received by the Company. 2.5% of the total amount will be deducted for the bank services.
6. LIABILITY
SSBT LLC is liable (in
accordance with the Russian Federation Laws) for providing services in full,
except the cases when the infringement of Customer’s rights was the result of
Force Majeure.
The Customer is liable
for the fulfillment of all the obligations to SSBT and for the material
detriment inflicted on SSBT.
The Customer who sends
the booking request represents interests of all tourists included in the booking
form and is responsible for the correctness of personal data in the completed
booking form and shall bear responsibility for the performance of obligations
mentioned herewith by all tour participants, including obligation to pay
cancellation fee, if necessary.
The parties are not
responsible for not fulfilling their obligations under circumstances outside
their control (Force Majeure), including but not limited to any natural
disasters (earthquake, flood, typhoon, epidemic, fires), wars or other military
actions, strikes, governmental embargoes, restrictions, riots, acts of
terrorism, rebellions or revolutions, vandalism, sabotage or acts of third
parties. Each party should immediately inform the other of the case of Force
Majeure.
7. OTHER CONDITIONS
The reservation system isn’t assigned for tourist groups. All group reservations should be sent to SSBT by e-mail.
If you have any questions please contact:
Phone: +7 (495) 984-22-43, +7 (495) 624-05-38
E-mail: payment@sputnic-sbt.ru
Postal address: LLC SPUTNIC SPORT & BUSINESS TRAVEL, 101000, Moscow, Milutincky lane 18A