General terms and conditions for on-line booking.


These terms and conditions settle the procedure of travel services (hereinafter referred to as Services) sale via the Internet.

The services vendor is the Company «Sputnic- sport & business travel» LLC (SSBT) — the legal company set up according to the Russian legislation, registered in the Russian federal Registry, number PTO 012892, having the guarantee of Insurance in Open Joint Stock "Investstrakh", Contract Seria 21 ¹ CC-43/17 îò 15.05.2017.

The Customer: an individual person — an Internet user.


1. Booking

1.1 BOOKING AND PAYMENT

The Customer use the reservation system forms an order for Services and forwards it to the Company. Each Order has its unique identification number, which is shown on the booking form.

In exceptional cases (when hotel booking is requested) SSBT reserves the right to change the previously confirmed hotel to a similar or a higher standard with no extra charge. SSBT informs the Customer of such change immediately.

1.2 Payments:

 

The Customer pays to the Company the full price of services according to the price shown on the screen at the time of booking. Orders, which haven’t been paid or have been paid not in full, will not be processed by the Company.

All payments are made by credit cards via the Internet . Visa and Master Card are accepted.
Security of payments is ensured by the SSL protocol for confidential data transmission from the client to the server for further processing. Subsequently data is transmitted via the highly secure banking networks. The received confidential customer’s data (card details, registration info etc.) are collected and processed at the processing centre PayOnline, and not on «Sputnic-sport & business travel» web-site. Thus, SSBT can’t obtain personal and banking data of the customer. All prices are given in rubles, and include VAT (18%). For some Services VAT is added to the price separately, due to the providers being non VAT payers. All total amounts include VAT (according to the Russian legislation).

Hotel reserves the right to charge registration fee if applicable and deposit for extra services upon check in. Fees are set by the hotels independently. All extra services are paid directly to the hotel.

 


2. CONFIRMATION

Within 24 hours (with the exception of holidays and days off fixed by the Russian legislation) from the moment the order was received and paid for, the Company forwards to the Customer a confirmation or a refusal concerning Services rendering. In case the confirmation is received the Company guarantees that the Services will be rendered to the Customer. In case of refusal, The Company offers an alternative Service to the Customer if such substitution does not satisfy the Customer, the payment is refunded to the Customer with deduction of 2.5% of the total amount for the bank services.


3. CHANGES AND CANCELLATIONS

The Customer using the reservation system may change or cancel his order. The Customer singly performs all the operations with his order created in the reservation system. The Company’s staff doesn’t accept and process any requests, changes or cancellations made by telephone, fax, e-mail or in any other way except through the on-line reservation system.

3.1 Cancellations

In case of cancellation by The Client less than 5 days before arrival, the Customer pays penalty to the Company in the amount stated for each Service in the terms and conditions.

3.2 Changes

Any changes in the order are considered as the cancellation of the order and creation of a new one with paying appropriate penalty to the Company, if applicable.

In cases when the Customer stops using the ordered Services before the appointed time he should send a written request to the Company. In this case the Company may return to the Customer the amount of money, but not more than the full price of Services for unused days from the day coming after the moment service was terminated. Such refund can only be made if it is confirmed by the Service provider.


4. COMPLAINTS

In case the Customer has any complaints while using the Services he should state his complaint in written form, attach relevant documents, leave a copy of the complaint with the Service provider and forward another copy, signed by the Provider, to the Company. Within 30 days the Company will either indemnify the Customer for losses or give a reasoned refusal. In any case the amount of losses subject to compensation by the Company can’t exceed 100% full price of the Services that were purchased but not used by the Customer.

The Customer should apply with the claim within 20 days after the end of services.

In exceptional cases the Company can change the hotel for another one in the same city and of the same class or higher without changing the previously confirmed accommodation price.


5. REFUNDS

In case of refund it will be done in the same way and in the same form as the payment was received by the Company. 2.5% of the total amount will be deducted for the bank services.


6. LIABILITY

SSBT LLC is liable (in accordance with the Russian Federation Laws) for providing services in full, except the cases when the infringement of Customer’s rights was the result of Force Majeure.

The Customer is liable for the fulfillment of all the obligations to SSBT and for the material detriment inflicted on SSBT.

The Customer who sends the booking request represents interests of all tourists included in the booking form and is responsible for the correctness of personal data in the completed booking form and shall bear responsibility for the performance of obligations mentioned herewith by all tour participants, including obligation to pay cancellation fee, if necessary.

The parties are not responsible for not fulfilling their obligations under circumstances outside their control (Force Majeure), including but not limited to any natural disasters (earthquake, flood, typhoon, epidemic, fires), wars or other military actions, strikes, governmental embargoes, restrictions, riots, acts of terrorism, rebellions or revolutions, vandalism, sabotage or acts of third parties. Each party should immediately inform the other of the case of Force Majeure.


7. OTHER CONDITIONS

The reservation system isn’t assigned for tourist groups. All group reservations should be sent to SSBT by e-mail.


If you have any questions please contact:


Phone: +7 (495) 984-22-43, +7 (495) 624-05-38
E-mail: payment@sputnic-sbt.ru
Postal address: LLC SPUTNIC SPORT & BUSINESS TRAVEL, 101000, Moscow, Milutincky lane 18A